Terms & Conditions

TERMS AND CONDITIONS

This document outlines the terms and conditions of working with Sam Starr through coaching sessions, tarot consultations, and tarot training.

A reference to ‘I’, ‘we’, ‘us’, ‘our’, ‘ourselves’ means Sam Starr and a reference to ‘you’, ‘your(s)’, and ‘yourself’ means the Client.

For the purposes of this Agreement, Sam Starr and the Client shall be collectively referred to as ‘Parties’, and individually as ‘a Party’.

We reserve the right to amend these terms and conditions at our discretion, and you are advised to review this page regularly for its most up-to-date version.

The Parties agree as follows:

Contractual Relationship

These terms and conditions constitute a contractual relationship between the Parties.
The Parties agree to be bound by these terms and conditions for the purposes of the provision of services by us to you.

Bookings

Bookings can be made via our website (https://samstarr.co.uk) or by emailing Sam Starr at [email protected].

2.2 Bookings for tarot consultations-A booking will be complete only when the payment relating to the booking has been made in full.

Coaching sessions – Our coaching program consists of a series of sessions. Where ongoing coaching services have been requested, these will begin on the confirmed date of the first session and will continue fortnightly or as mutually agreed, with a review after 12 weeks. Dates and times for the coaching sessions will be mutually decided by the Parties. All six sessions will be invoiced for in advance (payment plans are available, please discuss with Sam Starr). The coaching period is for a minimum of six sessions and will take place across no more than 14 weeks. A coaching session is 50 minutes in duration and will take place online or in-person at our North London studio, or via video as per your preference.

Tarot Training– Our tarot training program consists of a series of sessions, which will begin on the confirmed date of the first session and will continue as mutually agreed to by the Parties. Dates and times for tarot training sessions will be mutually decided by the Parties, and will take place online, or in-person at our North London studio, or via video. We will invoice you for our tarot training sessions in advance (payment plans are available, please discuss with Sam Starr).

Rescheduling – If you would like to reschedule your tarot consultation or coaching session, inform us preferably 24 hours before the confirmed date of your session. We understand that emergencies may arise, and we will accommodate your request to reschedule a session depending on the mutual availability of the Parties and the requirement to complete coaching within a pre-agreed time-frame. This is notwithstanding our Covid policy – when meeting in person please re-schedule the appointment if you have tested positive for Covid. If you have been in contact with anyone who has tested positive for Covid or was suffering from Covid like symptoms in the previous five days, or if you have any Covid symptoms yourself, please take an antigen test beforehand and attend in person only if your test results on the Covid antigen test are a confirmed negative. If you request to reschedule the same session more than once, we will charge a rescheduling fee of £20 except for rescheduling due to Covid.

Terms of Payment

Payment for Tarot Consultations- Full payment for tarot consultations must be made at the time of making a booking. This can be made online.

Payment for Coaching Sessions and Tarot Training– If you have signed up for our coaching program or tarot training program, each of which comprises several sessions, an invoice for all the sessions will be sent in advance and will be payable in accordance with pre-arranged payments terms. For payment plans, please contact Sam Starr.

Payments can be made by bank transfer. Our bank details will be specified on our invoice. If you are doubtful about our bank account details, please contact Sam Starr via email to confirm our bank account details. We will not be responsible if you transfer payment to a wrong account.

Please ensure you include your name and invoice number as the reference for the payment.

We may use payment platforms such as Stripe and/or PayPal to facilitate the making of payments via our website. Please note that when we use third party payment platforms, we use them as service providers only and are not responsible for the nature of Personal Data and the manner in which they collect and process your Personal Data. You must read the terms and conditions, as well as the privacy policy, of any third-party platform you use via our website.

Refund – Refunds are available in the following circumstances:

if we cannot provide the service that you have already paid for.
if we cancel a session you have paid for, and you do not wish to reschedule.
if you cancel your booking that has been paid for, at the latest by 24 hours before the confirmed date of your session.

Coaching sessions- If you have signed up for a coaching program comprising several sessions, and would like to cancel your booking of future sessions paid for but not yet delivered by us, you must do so by emailing Sam Starr at [email protected]. In the first instance, Sam will discuss with you the reasons why you wish to cancel the remainder of your coaching sessions, and if any changes or adjustments can be made to help you continue with the coaching program, we will be happy to make such adjustments to the best of our abilities. If you still wish to cancel the remainder of your coaching program, we will refund the fee (on a pro-rata basis) for the sessions paid for but cancelled in accordance with these terms and conditions.

Tarot Training– If you are not completely satisfied with your investment in our tarot training program there is a 14-day satisfaction guarantee starting on day 1 of training and you may request a refund for unused training days, prior to the conclusion of the 14 days’ period from the date of commencement of your tarot training.

No show– If you do not cancel a session at-least 24 hours before the confirmed date of your session or do not show up for your session, the session will be deemed delivered by us and no refund shall be available.

Code of Conduct

Standards and Compliance– All our services are delivered under the code of ethics and practice of the Association of Holistic and Complimentary Practitioners and the EMCC Global

Clarity of Communication– Throughout the working relationship, Sam Starr will engage in direct and personal conversations. The individual can count on Sam Starr to be honest and straightforward in asking questions and making requests. The individual understands that the power of the coaching relationship can only be granted by them, and that they will do this. As such, online coaching and tarot consultations should take place from a private space and with good sound quality. If the individual believes that the coaching is not working as desired, the individual shall communicate this to Sam Starr so that together they can identify an action plan to move forward on this.

Confidentiality– All tarot consultations and coaching sessions are completely confidential and will not be shared with a third-party.

No On-the-Spot Appointments for coaching– To avoid disappointment, a pre-arranged appointment is essential. We cannot accommodate clients who call unexpectedly or walk into the studio for an on-the-spot coaching session. For the sake of clarity this does not include tarot consultations.

Honesty and Transparency– Tarot cards contain imagery that need interpretation. Sam Starr has undergone the necessary training to be able to interpret the tarot cards. While doing a tarot consultation she will be completely honest about the interpretation that she sees in the imagery of the cards. While tarot reading is not negative, evil, or bad luck, Sam Starr will not give false hopes in tarot consultation sessions.

No judgment– Regardless of the journey you are on, when you come to us for coaching, tarot consultations and/or tarot training, we will provide our services to you with compassion, by being respectful of your feelings and emotions and without judgment. Sam Starr always strives to create a safe space for her clients to share their concerns and ask questions freely.

Inclusivity– We value equality, diversity and inclusion, which is why we will never refuse our services to any client on the grounds of race, ethnicity, colour, religious belief, sexual orientation and/or disability.

Disclaimers

Disclaimers relating to Tarot Consultations

For entertainment only– All tarot consultations are for entertainment purposes only, and no guarantee can be given as to the accuracy of a reading.
No future prediction– Tarot consultation does not predict the future but is indicative of a potential outcome influenced by your current behaviour and attitude. Tarot is an expression of our subconscious mind.
No prediction of specific outcomes– We do not predict specific outcomes through tarot, such as, but not limited to, winning lotto numbers, or winners of competitions, judgments, political and/or medical results and outcomes.
Subject to interpretation– Tarot consultation is subject to interpretation and should not be taken as absolute. A tarot consultation is never 100% accurate.
Not legally binding– Please note that the contents and interpretation of a tarot consultation are not legally binding.
Does not amount to professional advice– Tarot consultations do not constitute professional advice, and is not a substitute for medical, legal, financial, personal or business advice. You must seek the services of qualified professionals for resolving any challenges that you are facing in the afore-mentioned areas.
Your free will– Please be aware that tarot consultations do not require you to take a particular action and this process will never force you or require you to follow a particular course of action or attempt to exert any form of control over your free will and common sense. Any decisions made or actions taken by you as a result of your tarot consultation are your sole responsibility and have not been forced upon you by Sam Starr or anyone acting for and/or on behalf of Sam Starr. Neither Sam Starr nor any other person representing her shall assume legal liability for any damages, losses, or other consequences of any client decisions, and/or actions taken by the client subsequent to, or based on, our tarot consultations. Clients who have got a tarot consultation done must use their own common sense and judgment at all times.
Not for minors– We do not offer tarot consultations to individuals below the age of 18 years (‘Minors’). By signing up for our tarot consultations and/or other services, you confirm that you are above 18 years of age.
Tarot is not magic– We only interpret the imagery of the tarot cards drawn in response to your questions as tarot cards are the expression of our subconscious mind. Tarot is therefore not magic, and we do not invoke or remove curses or spells.

General Disclaimers and Disclaimers relating to coaching

Website content: The contents of our website, such as text, information, graphics, statistics, images, blogs, and any other content made available through our website (‘the Content’), are for informational purposes only. The Content is not intended to be a substitute for therapy, coaching, professional medical advice, diagnosis, or treatment. We therefore assume no liability if a client relies on informative articles and/or Content published and made available on our website.
Services do not constitute professional advice-Our services do not constitute professional medical advice and are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Our services do not involve therapy, psychiatric and/or any medical treatment or diagnosis. Our services should therefore not be relied upon as therapy or treatment in lieu of therapy or treatment that one would normally seek from a qualified medical expert.
Mental Health– Neither Sam Starr nor any other individual assisting and/or representing her is a licensed mental health or educational professional, and therefore does not have expertise in assisting with mental health issues, such as, without limitation, anxiety and depression.
Disclosure of information-Sam Starr starts coaching a client based on the assumption that relevant information has been disclosed to her. In the absence of correct information, she will not be able to assist you in the most efficient manner.
Coaching results dependent on client’s commitment-Any comments made during coaching sessions are expressions of opinion only. Also, the results of sessions differ for different individuals and the success of our services is largely dependent on your own commitment and dedication towards these sessions. You should not refer to the results gained by others from our services as each individual’s experience and results will be unique.
No guarantees of specific outcomes-The outcomes described during the coaching sessions can neither represent nor guarantee the current or future experience, progress, or success of past, current or future clients.
Refusal to provide services– Sometimes there may be reasons for which we may not be able to provide our services to you, such as without limitation, the assistance required by you being outside of our remit or lack of available slots, in which case we will inform you about our inability to provide our services to you. You shall not hold us liable and/or make any claims against us/Sam Starr for our refusal to provide our services to you.

Limitation of Liability

Except as stated in this Agreement, we make no guarantees, representations, or warranties of any kind or nature, explicit or implicit, with respect to the services agreed upon and rendered under this Agreement.

We do not assume liability for the outcome of the sessions, as the result of our services depends on a number of factors including, without limitation, a client’s own commitment, common sense, discipline, motivation, and dedication towards their goals as well as their approach and attitude towards coaching and/or training.

Nothing in this Agreement limits or excludes either Party’s liability for any liability that cannot be limited or excluded by applicable law.

Neither Party shall have any liability to the other Party, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with this Agreement and/or for any consequential or indirect loss, including, without limitation loss of profits, loss of goodwill, and/or loss of sales or business.

Subject to the terms outlined in clause 5 (Disclaimers) and this clause 6 (Limitation of Liability), and notwithstanding any damages that you may incur, our entire liability under this Agreement, and your exclusive remedy, shall not exceed the total price of the sessions that you have paid to us/payable by you for our services that you sign up for.

We do not warrant that our services, information, content, or other services included on or otherwise made available to you through our servers or electronic communication sent by us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of our services, or from any information or content and/or services included on or otherwise made available to you through our website, including, but not limited, to direct, indirect, incidental, punitive and consequential losses and/or damages, unless otherwise specified in writing.

Force Majeure – We will not be responsible for delays outside our control. If the supply of services is delayed by an event outside our control, such as a Force Majeure event, we will contact you as soon as possible to let you know and will take steps to minimise the impact of the delay. Provided that we do this, we will not be liable for delays caused by the event. Should there be a risk of substantial delay (30 days or more), you may contact us so that we may mutually determine the possibility of terminating your coaching and/or tarot training program as applicable, and processing a refund or granting credit that can be used in the future where sessions were already paid for but not used.

A ‘Force Majeure Event’ refers to an event or a combination of events or circumstances beyond the control of a Party which cannot by the exercise of reasonable diligence, or despite the adoption of reasonable precaution, be prevented, or caused to be prevented, and which materially and adversely affects a Party’s ability to perform its obligations under this Agreement. Examples of Force Majeure include acts of God, pandemics, epidemics, riots and terrorist attacks, server crashes, internet outages, permanent loss of data, Government restrictions, sanctions and/or any event or circumstances analogous to the foregoing.

Clients are not permitted to use our coaching/workshop content, material and/or content from tarot consultations and/or training programmes (together ‘the Material’) for distribution to third parties. Should a client make unauthorised use of the Material for servicing third parties, or for any other reason, we will not be held liable for the consequences thereof but will enforce our Intellectual Property Rights by seeking legal and equitable remedies available to us.

Intellectual Property

The Parties agree that the ‘Sam Starr’ trade mark, including the logo, as well as Content on Sam Starr’s website, and materials authored by Sam Starr as well as those distributed as part of her coaching and/or tarot training programmes are Sam Starr’s exclusive Intellectual Property.

You agree not to make unauthorised use of Sam Starr’s Intellectual Property, as that would constitute an infringement of Sam Starr’s Intellectual Property Rights, entitling her to seek legal and/or equitable remedies as well as indemnification against third party claims, losses and/or expenses arising from and/or as a result of your infringement of her Intellectual Property Rights.

Data Protection

For the purposes of Data Protection Laws, the data controller is Sam Starr.

Your Personal Data will be collected and processed mainly to enable us to provide our services to you. Your Personal Data will be collected and processed in compliance with Data Protection Laws, and in accordance with our Privacy Policy, which should be read in conjunction with these terms, as they constitute important terms that apply to the collection, storage, and use of Personal Data. Our Privacy Policy can be accessed at http://l91.d1e.myftpupload.com/privacy-policy/.

For the purposes of these terms and conditions:

‘Data Protection Laws’ shall refer to the UK GDPR (General Data Protection Regulations)(the retained EU law version of the General Data Protection Regulation (EU) 2016/679), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018), the UK Data Protection Act 1998, the GDPR, and any/other data protection legislation that applies to the Parties
*Personal Data shall have the definition given to it in Article 4(1) of the UK GDPR i.e. ,‘Personal Data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Dispute Resolution and Governing Law

These Terms and Conditions shall be governed and construed in accordance with the Laws of England and Wales.

In case of any dispute arising between the Parties in connection with these terms and conditions, the Parties shall endeavour to settle the dispute amicably. The attempt to bring about an amicable settlement shall be considered to have failed as soon as one of the Parties, after reasonable attempts (which attempts shall continue for at-least 30 (thirty) calendar days from the date of the dispute having arisen), gives a notice thereof to the other Party in writing. For the purposes of this Agreement, a dispute shall be deemed to have arisen on the day one of the Parties notifies the other in writing of a problem, concern, or complaint.

If, for any reason, such a dispute cannot be resolved amicably by the Parties, the same shall then be referred to and settled by way of mediation, wherein a sole mediator shall be mutually appointed by both the Parties. The mediator shall be a neutral person with no ties to either Party and should have an experience of at-least 12 months’ in resolving commercial disputes. The costs of appointing a mediator shall be shared equally by the Parties. The settlement arrived at as a result of mediation shall, to the extent possible and permissible, be upheld by the Parties. The Parties must ensure that the settlement agreement is in writing.

Should the mediation fail, any dispute arising out of or in connection with these terms and conditions, including any question regarding its existence, validity, or termination, shall be referred to the exclusive jurisdiction of the courts of England and Wales.

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